Our Update Policy Requires an Active SMA

Only customers with an active Software Maintenance Agreement (SMA) are entitled to update VTube.

Please send an email to support@advancedtubular.com to check the status of your SMA.

If your SMA is not active, we will ask if you would like a quotation for reinstating the SMA.

If your SMA is active, then you can proceed with the steps below.

Best/Safest Time to Update

We recommend that you update VTube during our regular business hours (if possible). Our office is open for business Monday through Friday, 8:30 am to 5:00 pm.

If, after installation, VTube reports that validation is unsuccessful, please email a screenshot of the error to support@advancedtubular.com. We will assist you in resolving the issue as soon as possible. If you email us during regular business hours and need to get VTube running ASAP, please call us at 248-674-2059 for immediate support.

Technical Requirements for Updates

The installation process requires an internet connection.

You will use an Internet browser to download the latest installation program.

These steps assume you are updating the same computer on which a current license of VTube is installed.

Please do not uninstall your current version. The new installation program will create a new Program Files (x86) folder with the latest version, leaving the previous version in place. This will also ensure the last configuration is kept and used for the new VTube-LASER license.

To Update, Follow These Steps

1 - By email (support@advancedtubular.com), request that we send you credentials for the update. Proceed after we respond.

We send credentials like this (examples only):

Installation program password: 1234567890

Cloud License ID: 12345678

Cloud License Activation Password: ABCDEFGH

2 - Close VTube-LASER on your system.

3 - Using an Internet browser, download the latest version using the hyperlink we shared with you.

4 - Run the installation program.

5 - Enter the password we sent you.

5 - After installation, a new shortcut on the Desktop will point to the new version.

6 - Delete the shortcut that points to the older version.

7 - If you have pinned a VTube icon to your taskbar, right-click it and choose "unpin."

8 - If you had an icon pinned to the taskbar, then drag and drop the new desktop icon to the taskbar. This will pin the correct shortcut to the taskbar.

9 - Run the new version of VTube-LASER. Confirm the new version is running by watching the version in the splash screen.

10 - VTube may check in with the cloud license server.

11 - If VTube asks for cloud license credentials, use the credentials we sent you.

12 - VTube will call the license server through the Internet, validate the license, and then load.

If VTube reports that the validation is unsuccessful, please email support@ with a screenshot of the error. We will help you fix the issue as soon as possible.

13 - The VTube update is complete!