If VTube cannot access the cloud license server to validate a VTube license, then it will display an error like this:

Each exception code is numbered and gives insite into the problem during validation.

Return Code = 2

The activation server could not be found. Verify that the computer is connected to the Internet, and that the firewall/proxy is set-up properly.

Return Code = 4

It could connect to the Internet, but the activation server could not be found. Verify that the computer's firewall/proxy is set-up properly.

Return Code = 6

This is an internal problem that is normally remedied by either rebooting the computer or installing the latest version of your preferred Web browser. Also, verify that the computer's firewall/proxy is set-up properly.

Return Code = 8

The URL for one of the Internet communication functions is incorrect. Verify that the computer's firewall/proxy is set-up properly.

Return Code = 9

The license file could not be created. Make sure that the program is first executed by the Administrator so that the license file and "aliases" get properly created.

Return Code = 13

If this Return Code occurs during start-up: The License File password is invalid. Generally, this indicates that the License File password has been changed within the wrapped application, but alias files containing the old password remain on the computer. You will probably need to delete these alias files from the machine.

If this Return Code occurs during activation: There is no network connection available to connect to the Internet or, possibly, the connection timed out. Verify the presence of an Internet connection. Alternatively, try disabling any firewall or Internet security software.

Return Code = 15

The License File was not found. When using a pre-created License File, the application will attempt to open the License File in the same folder as the application.

Return Code = 42

There are insufficient user permissions to the registry. Make sure that the program is first executed by the Administrator so that the "aliases" in the registry get properly created.

Return Code = 69

The supplied Activation Code was not correct.